B2B | Sales & Care
Digital customer communication incorporating interactive bills and notifications
Striata provides digital communication solutions that create exceptional customer experiences.
We replace boring bills that add no value to the customer, with highly interactive bills (iBills) designed to allow easy viewing of complex billing data and swift payment, using any device.
Our iBills include: payment integration, dispute functionality, drill-down viewing of complex data, consolidation of data from multiple data streams, integration with CRM and chat systems, and are designed for both mobile and PC.
- Interactive bill presentment and payment
- Secure, interactive digital documents
- Consolidation of separate bill streams (fixed, mobile, broadband) into one customer statement
- Automated transactional communications – e.g. reminders and payment notifications
Improve customer experience
Drive customer engagement
Increase in paperless adoption
Reduce communication costs
Get faster payments - 57% of consumers pay within the first week
Audio & video analytics solution for face-to-face meetings
Reveal labs is a powerful audio & video analytics solution for face-to-face meetings, helping organizations to improve customer experience, quality control, and sales training, resulting in increased ROI. Leading organizations invest millions in their digital engagement strategy, implementation and enhancement of their customer experience. Most are already capturing their customer’s digital interactions and provide analytics. In-branch or on the go Face to Face interactions, often the most important interactions, are not yet measured. With hundreds of millions of face-to-face interactions worldwide, the market is primed for a solution that improves Sales, QM, CX and compliance.
- Mobile app for reps on the go – Audio capturing embedded on a mobile/tablet app enables the rep to add information such as business data and action items to the recorded interaction. The interaction is automatically pushed to the back-end system and seamlessly integrates with all other interactions.
- Recording solution for in-branch meetings – a unique technology for recording in-person interactions. Using a desktop microphone & camera, face-to-face interaction are captured and analyzed, providing an in-depth look and smart search capabilities
Ramp up sales
Improve customer experience
Improve Quality Management
Stay in compliance
Exceed.ai enables inside sales and SDR teams to qualify more opportunities by automating lead capturing, qualification and prospect nurturing using automated personalized two-way conversations over email and chat. Exceed is like a virtual assistant to your sales team that works on behalf of the reps. Traditional marketing & sales platforms rely on forms, one-way email campaigns and manual follow-ups. With Exceed.ai, the assistant automatically engages each lead, in a personalized and polite manner, handles objections, answers questions, qualifies and facilitates the scheduling of the meeting with the right rep. With Exceed, reps are relieved from running repetitive and redundant tasks. Reps start booking more meetings, focus on the more qualified leads and revenue generating activities, such as: talking on the phone, building relationships and overcoming objections. Stop doing unnecessary research, back and forth endless emails for scheduling meetings, manually responding to each lead.
Increase in qualified meetings with leads per rep
Increase in the annual recurring revenue per rep
Double the number of leads processed per rep
Reduce the cost of qualifying a lead
Conversation Intelligence Platform for B2B Sales Teams
Gong help sales teams improve their calls and demos and gives sales leaders insights into how well calls are being conducted. Gong records, transcribes, and analyzes sales calls using AI, helping the sales organization understand what works, and what doesn’t.
- Close the performance gap between top sales reps and all others
- Improve sales quota attainment
- Shorten sales cycles
- Ongoing sales coaching
- New sales rep ramp-up
Faster on-boarding of new sales reps
Creatio (formerly bpm’online)
Unique synergy of BPM technologies and CRM
Creatio (formerly bpm’online) is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of Creatio products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love Creatio engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant.
- A sophisticated business process management (BPM) engine, which provides all the necessary tools for the full cycle of process management: design, execution, monitoring and analysis
- Comprehensive full-fledge applications for marketing, sales and service management on one single platform that can be deployed as standalone products or as a CRM bundle
- Creatio delivers end-to-end processes to manage the complete customer journey – from lead to order to continued customer service excellence
- Creatio is an open source configuration that enables virtually unlimited customizations to CRM and developing extensions to the system
Generate new leads
Personalized buyer’s experience
Sales Performance Management and Incentive Pay
Incentives Solutions enables service providers to improve their performance and operational efficiency and reduce incentives and commission costs by serving as a central platform across the entire organization for partners and commissions management. Incentives Solutions platform provides tools to accelerate employee performance and is aimed to enable service provider to easily express its commissioning policies across the various dealer types and services, while empowering the business organization with the capability to become self-sufficient in maintaining sales planning and commission management information.
- Adaptive goal-oriented incentive program to motivate sales and service staff
- Transparency and performance excellence via self-service tools for internal and external sales channels
- Predicting future profits using sales performance analytics
- Regulatory and fiscal management, including full audit, track changes and electronic signature
Increase employee motivation
Decrease operational costs
Turn sales operations into a strategic advantage
Optymyze provides Sales Performance Management (SPM) software and services.
Using Optymyze, SPs can improve sales processes to motivate sales reps and channel partners, increase sales force productivity, reduce customer curn with better sales intelligence as well as easily adapt to market shifts and omni-channel trends.
- Align sales compensation with organizational goals
- Set fair and achievable sales quotas
- Eliminate administrative distractions so reps stay focused on high-value sales activities
- Analyze customer and sales data to create more effective renewal pricing strategies
- Understand which devices and plans are selling best to adapt to new customer demands
Dispute resolution time